This article will outline the procedures involved in the mailing and production of your completed story pages and shipping of your printed book copy. While we strive for efficient processing, we are not in control of mail transit times. Mail delivery times by the USPS can vary and may take longer than expected. It's important to note that, as a company, we receive batches of kits rather than individual pieces of mail. Please consider the USPS processing time.


Receiving and Processing:

Upon receiving your kit via mail, it is logged into our systems and converted into a PDF file to prepare for processing.


Note: If your pages do not meet our requirements and you included a completed order form, we will contact you with instructions on how to download new template pages and resubmit them.


Completed kits arrive in batches from the USPS. The size of each batch received determines the rate at which we can process the kit pages. Please be aware that processing times may increase, especially near the end of the school year and holidays.


Review and Submission:

After processing, your story pages undergo a thorough review for any errors before being submitted and sent to our printers. The entire production, review, shipping, and delivery process takes approximately four to five weeks.


Note: If you submitted old or discontinued kits (such as Creations by You Kits, including but not limited to IlluStory, Clock, PlateWorks, and Mug kits), these are no longer redeemable. In this case, we will not contact you. 
You may create a ticket to contact our Lulu Junior customer service to request yhat your pages be returned.

Email Notifications:

Upon submission of your child’s story pages, the initial email you'll receive from us will let you know that your pages have been submitted and sent to the printers. Please be aware that occasionally, this email may land in your spam folder, so we recommend keeping an eye out for it. Once your child’s book has been printed and a shipping label has been generated, you will receive a second email with a tracking number. This allows you to monitor the progress of your book as it makes its way to you.


Please note that our scanning and printing facilities operate Monday through Friday. We do not process or print books on the weekend.


Important: Printing and delivery time may take longer during peak ordering times, such as the end of the school year and holidays.


Kit Pages Retention:

Please note that pages from completed kits are retained for 12 months from the date we receive them. Kit files are stored securely with limited access. After 12 months, physical pages are securely recycled.

For more information, please review our Terms & Conditions.